Bookstore

Frequently Asked Questions

Please find Frequently Asked Questions about many of our operations within the Bookstore. We hope these FAQs will answer many of the common questions.

Our FAQs include:
General Bookstore FAQs
Buyback FAQs
Faculty FAQs

GENERAL BOOKSTORE FAQs

1. Can I cash a check at the Bookstore?
Yes, The UNCP Bookstore cashes checks provided they meet the following requirements
Current student identification card is presented.
Payment is made in US dollars
The presented is $100 or less and made out to the UNCP Bookstore.
Check bears the name, address, and telephone number of the check's presenter.
A service charge of $25 US dollars will be assessed for any returned check. For the first returned check you will receive a warning. At that time the check plus the service charge must be paid immediately. If a second check is returned, you will loose your check cashing privileges for the remainder of the academic year.

2. How much do textbooks cost per semester?
On average, a college student pays approximately $450-$650 a semester.

3. What kind of payment options do I have in the Bookstore?
The UNCP Bookstore accepts cash, check, Visa, Master Card, and Bookstore Bucks as methods of payment.

4. What are Bookstore Bucks?
Students have the option of purchasing Bookstore Bucks at the Cashier's Office. Bookstore Bucks are stored on the student's ID card and can be used at any time. Students using Bookstore Bucks may use any cash register to access this account.

5. Can I set up a Bookstore charge account?
Yes, if you are receiving financial aid and have funds left over, you may ask the Financial Aid Office to transfer funds to the Bookstore for your use. These funds are available for approximately 5-7 days at the beginning of each semester. Dates of availability are posted in the Bookstore and on the Bookstore web page.

6. When can I purchase my textbooks?
The UNCP Bookstore generally has textbooks ready for purchase two weeks before classes begin. You may check availability on our web page.

7. What is the Bookstore's Return Policy?

RETURN POLICY
Please view our updated Returns Policy
Updated June 11, 2010

RETURN POLICY
Textbooks may be returned for full credit within the first seven days of the Fall and Spring semesters, and within the first three days of the Summer I and II sessions. Textbooks for pre-sessions, intra sessions and all other abbreviated sessions are eligible for a refund within forty-eight hours of the beginning of the course. The original itemized cash register receipt is required for a refund during the Fall and Spring semesters. The original itemized cash register receipt and a copy of the student’s class schedule is required to obtain a refund during summer sessions. New books must be in the original selling condition. A full refund cannot be given for textbooks that have been written in, had the plastic removed, or have been damaged in any way. No refunds will be given on course pack materials or digital textbooks. Textbooks purchased after the seventh day of the Fall or Spring semesters or after the third day of a Summer I or II semester are considered FINAL SALES and no refunds will be given. 

Students who drop a course may return their books within 48 hours after the course is dropped, provided the Bookstore has not started processing returns. A copy of the student’s detailed schedule that reflects the dropped course and a receipt is required.  Returns processing starts four weeks after classes begin in the Fall and Spring semesters and two weeks after classes begin in the Summer sessions. 

General Merchandise may be returned for a full exchange up to two weeks from the date of purchase provided that it is accompanied by a cash register receipt.  Exceptions:  there are no refunds on magazines, technology products, opened ink cartridges, gift cards, iTunes cards, clearance merchandise, special orders or products marked “no returns.” 

Computer Software cannot be returned once the package has been opened.

8. When is the Bookstore open?
The Bookstore is open Monday through Thursday 7:45am-8:00pm , Fridays from 7:45am-4pm, and Saturdays 10am-2pm. Extended hours are in effect the first week of classes. Exact dates and times are posted in the Bookstore and on our web page. Summer operating hours are posted in the Bookstore and on the web page.

9.Does the UNCP Bookstore offer Employment Opportunities to students?
On-campus student employment is handeled by the Career Center through the Brave Opportunities site. Applicants cannot apply in person at the Bookstore. All on-campus employment opportunities are listed in the Brave Opportunities site. Please visit the Career Center for further information.

BUYBACK FAQs


Book buyback is an important part of the UNCP Bookstore's total textbook program. We make every effort to assure students of the highest possible payment for used books, but the reality is that there are many limitations that can cause a book to be of little or no value. The following information is our attempt to answers the questions most frequently asked about buyback.

1. Why does the UNCP Bookstore offer a buyback service?
There are two reasons: one is to establish a uniform method for students to dispose of texts no longer needed or wanted; the other is to obtain a supply of required books that can be resold to students at the lowest possible price. Although we aggressively shop the used book wholesalers, our best source of used books is still our own students.

2. When is buyback?
Daily Buyback services are offered during the fall and spring semesters. They will start two weeks after classes have started and will end two weeks prior to the start of the End-of-the-Semester buyback. End-of-the-Semester buybacks are held during the week of exams during the fall and spring semesters. A buyback will be held at the end of each summer session. Online buyback services are offered for distance education services year round. All buybacks are advertised on campus and on the bookstore web page approximately two weeks prior to the event.
3. Do I need my sales receipt to sell books?
No. While a receipt is needed to return books for a refund during the return period, you do not need a receipt to sell books at buyback. The only thing you need to bring to buyback is your valid UNCP student ID card. We cannot buy your books without a picture ID.

4. How does the bookstore determine which books to buy?
The selection of textbooks is always the responsibility of the individual instructor. As texts are adopted by the faculty for use in a coming semester, we compile a book list of texts that will be reused (i.e. books needed for the following semester that have been previously used on campus). We try to make this list as complete as possible, but for this we are dependent on the cooperation of the faculty. It is an unfortunate reality but complete information is not always available at buyback time due to changes in faculty and indecision on the part of instructors.

Next, based on class enrollments and existing book inventories, our textbook manager determines the quantity of each book which can be purchased at buyback. Due to space limitations as well as the uncertainties of future use and superseded editions the UNCP Bookstore pays 50% of the purchase price only for books to be reused the coming semester. Books that are not needed by the UNCP Bookstore and have a wholesale value may be sold to a used book wholesaler who makes them available to other college stores around the country.

5. Why are some books worth so much more than other?
The best price is always paid for books needed by the UNCP Bookstore for the coming semester. If your book is in reasonable condition and has been adopted by a faculty member for use in the coming semester, the Bookstore will pay you 50% of the price you paid for the book, provided we are not already overstocked on that title. For example, a textbook with a list price of $30 will be worth $15 if purchased for the UNCP Bookstore.

BUYBACK TOTALS
View the Buyback Dollars Paid Out To Students During Our Retail and Wholesale Buybacks.
(The free Adobe Acrobat Reader is required to view and print the Buyback Slide.) Download Adobe Acrobat Reader now.

Unfortunately, there are several factors that can prevent a book from being purchased at the higher UNCP Bookstore price. Some of them are:
* The professor who last used the book has not yet submitted a book order, so we don't know if this book will be reused.
* The professor has chosen to reuse the book, but it has gone into a new edition. Once a new edition has been published, all order editions are of no value in the used book market; even the used book wholesaler will not buy it.
* The book is not being used the following semester at UNCP. This can be due to several factors:
The professor who last used the book has replaced it with a different title. The book was last used for a course that is not being offered the coming semester. In this case if your book is of fairly current copyright, you may wish to hold it and try your luck at the next buyback.

If books are not needed on UNCP's campus for the coming semester, it may still be possible to sell them through the Bookstore to a used book wholesaler. This is a special service we offer to students who wish to sell their books even though we can't buy them at the higher bookstore price.

Value of such books is determined by national demand and current marketability. Wholesale companies typically pay between 10% and 30% of the new book price for current editions of textbooks they can resell to other colleges and universities.

In some cases, there are limits to the quantity of books the Bookstore needs of a certain title. Once the Bookstore has reached its quota of such a book, we can offer only the "wholesale" value, i.e. the price the wholesaler will pay for that book. If for example, the bookstore needs only 50 copies of a book, we will pay 50% of the purchase price for the first 50 books we buy. Any books purchased after that will be purchased for the wholesale market at the wholesale price provided there is need for it.

6. Why do the wholesalers only pay 10-30% for textbooks?
Used book wholesalers base the price they will pay for a book on their perceived "marketability" of that particular book. Many risk factors enter into the value of a book, such as the age of its edition and the book's demand on other campuses. In addition, wholesale companies must take into account the costs of shipping books to a central warehouse, processing them for resale, then selling and shipping them (hopefully) to other campuses at a low enough price that they will be competitive with new books.

Used book wholesaler's play a vital role in the college textbook market by recycling books not needed on one campus to other campuses needing the books. At the same time, they offer cash to students wanting to sell unneeded or unwanted books, while making possible substantial savings to students who purchase used books that have been obtained through wholesalers.

7. Why not sell all my books right now no matter what the price?
This is certainly a common approach, and if you need the money now, it makes sense. With textbook values, however, timing is everything. The buyback value of your books is based on need, and its value can go up or down depending on its use.

For books used on campus, it pays to sell early since titles with a buyback limit are purchased on a first come, first served basis. For titles purchased through a used book wholesaler, however, prices change dramatically only when books change editions. If you have reason to believe that a current edition textbook (copyright date only 1-2 years old) will be used sometime in the future even though it will not be used during the coming semester, you may wish to hold it for resale to the Bookstore at a later date rather than accept the lower wholesale price.

8. Why do some books have no market value to either the bookstore or a used book wholesaler?
Some of the most common reasons for a book to have no resale value are list below.
* The book is an old edition. Once a book changes edition, professors all around the country want the new edition; even though that book may have been purchased new, it will have no resale value on the textbook market. The average life of a textbook is about three years. The closer a book gets to this point, the less wholesale value it has. In general, it is best to sell your books as soon as possible after you have determined you no longer need or want them.
* The book is in unsaleable condition. Examples would include books with lost, torn or illegible covers, water damage, missing pages, contents separated from covers, loose bindings, or excessive highlighting which would make the book useless to the next person who buys it (e.g. a foreign language books with every translation written in). We reserve the right to refuse any book that in our judgment has deteriorated to an unsaleable condition.
*The book is consumable/expendable. In general, we do not buy back workbooks, lab manuals, study guides or books with perforated (tear-out) pages. Other examples include books with filled-in pages that cannot be reused (e.g. Accounting worksheets): material that is constantly updated (e.g. Federal Tax Codes and Annual Edition titles), most loose leaf notebooks and locally produced custom published materials.

9. Anything else I should know about buyback?
We can't give specific buyback information over the telephone. It is simply too busy in the store and only the textbook buyers at the buyback counter have the updated information necessary to give the right answers.

Books don't have to be coddled. To sell them they must be in reasonably good condition, but we do not mean that you must be so protective of your books that you can't enjoy them...get the best use out of them. Underline some passages if that helps you understand and remember. To us, and to most students, this does not constitute deterioration. We'll still pay the fair market value for your books if you've taken decent care of it.

Finally, there is never a guarantee that textbooks you purchase will be used again by any instructor anywhere in the country. Textbooks are a learning tool, and hopefully, valuable to your education. You should not buy books with expectation of reselling everyone of them-that happens in very few cases. The real value of a book is obtained by studying it carefully. If it can be resold when no longer needed, that is an extra bonus.

FACULTY FAQs

The following FAQs are provided to answer some of the questions UNCP Faculty may have concerning the following information at the UNCP Bookstore:

Regalia Information
Textbook Adoption Process
Textbook Adoption Policy
MIR Faculty Online
Additional Textbook Information
Faculty Survey

REGALIA INFORMATION:
When does the Bookstore offer a Regalia sale where I can buy my own cap, gown, hood, and tassel for commencement exercises?
The UNCP Bookstore offers a Regalia Sale during the Fall Semester. Further information will be posted when the deadline approaches on this page, our Events page, and our Graduation page.

When does the Bookstore offer a Regalia rental sale where I can rent my cap, gown, hood, and tassel for commencement exercises?
The UNCP Bookstore offers a Regalia Rental Sale during the month of March. Further information will be posted when the deadline approaches on this page, our Events page, and our Graduation page.

TEXTBOOK ADOPTION PROCESS:
When are my textbook adoption requests due into the UNCP Bookstore?

Course material adoptions are due to the UNCP Bookstore on the designated dates.

Fall Semester - April 18
Spring Semester - November 1 updated 10/08/13
Summer Sessions - March 18

Required/Optional Course Materials Required course materials are those books that are required for class instruction. Optional Course Materials are those books, study guides, solutions manuals, etc. that are recommended by the professors but not required.

Click on Add to Request
Click Review My Request
If you are teaching only one section of a course skip to ***
If you are teaching multiple sections of the same course, click the section boxes to either apply it to all or desired sections. If you are using a text that cannot be referenced under Find A Title, click on Add A Title. Fill out the information for your text that you need to adopt.
NOTE: Only use the Author's Last Name when entering information.
***Type in Additional Supplies or Comments if needed
Click Submit My Request
Then Click Continue with Adoptions or Log Out (Top of Screen)
You should receive a confirmation via email, if not please contact the Textbook Manager, Reggie Lowery.

UNCP BOOKSTORE TEXTBOOK ADOPTION POLICY
This Textbook Adoption Policy is found in the Faculty Handbook.
Course materials

The University operates a Bookstore from which students may purchase textbooks and school supplies. Before the opening of each semester, the Textbook Manager will request from each Department, information concerning anticipated needs. This information is used in ordering necessary textbooks for purchase by students. Careful and accurate estimates should be furnished to the Textbook Manager in order that he or she may avoid an overstock of books and supplies which become obsolete and result in financial loss to the University.
Textbook Policy

Each professor will have the right to select textbooks for each course he or she teaches, subject to departmental policy and the following:

1. Reminders for textbook orders for the fall semester will be mailed and emailed to each department by March 28. Online adoptions should be completed in full and submitted to the textbook manager no later than April 18. Reminders for spring Semester will be both mailed and emailed by September 28. Adoptions are to be submitted to the textbook manager no later than October 18. Summer reminders will be mailed out and e-mailed by February 28. Adoptions are to be submitted to the textbook manager no later than March 18.

Introductory courses using a hardback textbook must be considered for the guaranteed buyback program mandated by General Administration in March 2007. Textbooks offered under this program are considered to be a departmental adoption and shall be used in all sections. New textbook adoptions are for a minimum of three years, beginning in either the fall or spring semester. Within the three year term, it is expected that courses utilizing the adopted textbook will be offered a total of six times. For courses offered only in the fall or spring semester, it is expected that the textbook will be utilized a total of three times. All new adoptions require the approval of the Department Chairperson.

2 Textbooks selected for courses other than those in the guaranteed buyback program will be retained for a minimum of one regular-term semester and it is permissible to use different textbooks where multiple sections of the same course are taught.

3. Course materials are to be designated as either required or optional. Required course materials are those that are required for class instruction and considered essential to the student’s success. Optional course materials are those that are recommended as extras but not required to successfully pass the class.

4. Orders will be placed by the bookstore 4-6 weeks prior to the semester beginning, subject to inventory and anticipated used texts purchased from students and wholesalers.

5. If a publisher notifies the Textbook Manager that a book is out of print, out of stock, or back-ordered, the faculty member will be notified immediately.

6. Unsold textbooks will be returned to the publisher for credit four (4) weeks after the first day of classes.

7. Changes to textbook orders will not be allowed once the order has been placed with a publisher or textbook wholesaler. If a textbook was ordered by mistake and it is not suitable for the class, all freight charges incurred by the Bookstore will be charged to the ordering academic department. All changes must be approved by the Departmental Chair

8. In the event a class in which a text is used is cancelled, the Department Chair will notify the Textbook Manager immediately.

9. All textbook needs must be adopted through the Bookstore.

10. Textbooks no longer needed by students will be purchased at the end of each term during a buy-back period. The Bookstore will offer daily wholesale buyback throughout the semester.

11. The University will allow the operation of a non-funded student-run book exchange.

12. The Textbook Manager and Department Chair are encouraged to keep each other mutually informed concerning lead times and deadlines relating to book orders.

13. Regular semester operating hours are:

Monday - Thursday 7:45 a.m. - 8:00 p.m.

Friday 7:45 a.m. - 4:00 p.m.

Saturday 10 a.m. - 2 p.m.

(Summer school hours are posted)

To accommodate students, the Bookstore will offer extended hours at the beginning of each summer session.
Faculty Publications Policy

The following policy, approved by the Chancellor, covers the sale of course packs written by faculty and custom published classroom materials:

1. The use of faculty-written course packs, copyrighted course packs, or custom published materials as required or recommended reading for students must be approved by the Departmental Chair. There is no prohibition against the use of a faculty member’s published material in that faculty member’s classes (with the collection of related royalties), provided that the textbook, CD, or other material- (1) has been produced and copyrighted by a recognized and independent academic or trade publisher (2) has been made available for open sale.

2. All course packs will be submitted to the UNCP Bookstore along with the appropriate paperwork. The forms filled out are dependent upon whether there are copyrighted materials within the course packs, or if it is solely the work of the instructor. The Textbook Manager will forward the materials to UNC Chapel Hill Course Pack Department. The materials are accurately checked for copyright clearance before printing. This process will protect the University from violating any copyright laws. Orders submitted for printed manuals are to be for the current or upcoming term only.

3. The Bookstore will print the quantity requested by the department. Any copies needed after classes begin will be printed on a rush basis, with the approval of the department chair.

4. Only course packs published by the UNC-CH Custom Publishing Department will be sold by the UNCP Bookstore. Professors requesting a royalty from course packs will receive a 20% commission on the number sold at the end of the term. Faculty course packs must consist entirely of their own composition in order to receive a royalty.

5. All unsold course packs or custom published materials not to be used again will be billed back to the appropriate department at Bookstore cost, unless other arrangements are previously agreed upon by both the departmental chair and the bookstore.
Desk Copy Policy

The University Bookstore does not furnish desk copies of books to faculty. It is the responsibility of the faculty member to obtain his or her own desk copy from the publisher.

The University Bookstore will assist faculty members who have not yet received a desk copy by charging it to their academic department. (This charge requires a requisition signed by the Department Chair.)

The Bookstore will accept for credit or refund identical replacement copies under the following conditions:

THE REPLACEMENT COPY MUST BE TOTALLY SALABLE AND/OR RETURNABLE TO THE PUBLISHER. THIS STATEMENT MEANS THE BOOK MUST BE NEW, UNMARKED WITH CLEAN AND UNDAMAGED COVER, WITH NO STICKERS OR INDICATIONS THAT IT IS A DESK COPY.
Other materials

The Campus Bookstore can also arrange to offer other non-text materials that may be needed for a given course. Faculty members whose courses may call for such materials should consult the Bookstore about those needs.

 
MIR FACULTY ONLINE

MIR Faculty Online-a valuable resource for faculty members that provides textbook data, including top-selling title list by course description and discipline, discussion forums, new title lists, book-in-use information, course materials information exchange and request desk copy information. Take a guided tour and remember to register for your FREE username and password.

ADDITIONAL TEXTBOOK INFORMATION:
Does the UNCP Bookstore provide faculty with desk/examination copies?
Desk copies are not provided by the UNCP Bookstore, however, we will supply any and all information in order for you to obtain them from the publishers.

Additional information can be found on our Textbooks page.


FACULTY SURVEY
Take our Faculty Survey provided by the National Association of College Stores
Faculty Survey

 

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