Account Balances & Adding Value
Q: Is there a fee for the card?
A: No. Your first ID card is issued free of charge. Lost, stolen or damaged cards are replaced for a $25 fee payable to the Cashier's Office on the first floor of Lumbee Hall. Please bring the receipt over to the Braves Card Office.
Q: How do I get a refund for the money on my BravesCard?
A: Only graduating students or students that are withdrawing from the University are allowed to close their Braves Dollars and Dining Dollars accounts. Please fill out the top portion of the Close Accounts form (PDF) and either mail or bring it to the BravesCard Office for processing. Checks will be mailed to the home address as it is listed with the Registrar’s Office. Please allow 7-10 business days for processing. The fax number of the BravesCard office is 910.521.6847
Q: What is my BravesCard ID number?
A: This number identifies you around campus. It is located in the upper right of your screen after logging into BraveWeb. This is also known as your Banner ID number or your student number.
Q: I’ve lost my card, what do I do now?
A: Please contact the BravesCard Office immediately so that we can put a hold on your account. You will have to purchase a replacement card. The cost is $25.00 dollars.
Q: I need a replacement ID card. How much will it cost?
A: $25. Lost, stolen or damaged cards are replaced for a $25 fee. You have two locations for paying for replacement cards: the Braves Card office or the Cashier’s Office. If you are paying with cash, please visit the Cashier's Office located in Lumbee Hall. The BravesCard office is prepared to take fees by check or debit/credit cards. Please make your check payable to UNCP
Q: If I receive a new BravesCard, does everything from the old card transfer to the new card?
A: If you live off-campus, yes. If you live on-campus and in one of the residence halls with a card reader at the entrance, then you will need to let your resident administrator know that your issue level number has changed.
Q: How do I add value to my BravesCard?
A: For deposits you can use one of the two revalue stations which are conviently located in the Chavis University Center's lobby and the Livermore Library. The revalue stations will accept $1, $5, $10, and $20 bills. You can also (a) Go to the Cashier’s Office located on the first floor of Lumbee Hall and pay in person (b) You can mail a check to the Cashier’s Office at: The Cashier’s Office – One University Drive - PO Box 1510 – Pembroke, NC 28372. Please be sure to include the name of the student whose account the funds will be applied to. (c) You can call the Cashier’s Office at 910.521.6410/6770/6206 with your credit card information. The funds will be automatically applied to the appropriate account(s). (d) You can visit the BravesCard office to pay in person by debit/credit card or check.
Q: Can I get a history of my transactions?
A: Yes, for all financial transactions except those for bookstore purchases using Financial Aid. For a history of transactions, please contact the BravesCard Office.
Q: How many meals are left on my account?
A: The cashier’s in the Cafeteria, Bert’s and A la Carte can supply you with this information upon request. You may also contact the BravesCard office at 910.521.6845 or email email@example.com
Q: Do meals or Braves Dollars transfer from semester to semester?
A: It depends. If you purchased a meal plan, then those meals and the Bonus Bucksthat came along with it will terminate at the end of the semester. If you purchased Braves Dollars or Dining Dollars that are unaffiliated with a meal plan, or commuter block meals, they do transfer from semester to semester.
Q: May I get a refund of my declining dollar funds?
A: It depends. If your Bonus Bucks are attached to your meal plan, it is non-refundable. Dining Dollars or Braves Dollars that are purchased in addition to a meal plan are refundable, only if you are withdrawing or graduating.
Q: May I get a refund on my Bookstore account funds?
A: Yes, if you are withdrawing or graduating from the University and have paid for Braves Dollars with cash, check or debit/credit card. The BravesCard Office does not process any bookstore financial aid refunds. Please contact Student Accounts at 910. 521.6525 for more information.
Q: Can I use Dining Dollars and Braves Dollars in the Cafeteria?
A: Yes. The cashiers will deduct the cost of the cafeteria meal from your Declingin Dollar funds according to what time of day you make the purchase. breakfast, lunch or dinner.
Q: Can I use Cafeteria meals in Bert’s or other food service locations?
A: No. There is no way to deduct an exact amount this way. But Dining Dollars, Braves Dollars, and Bonus Bucks can all be utilized in any food service venue
Q: Is there a limit to the dollar amount that my card can hold?
A: No. You can put as much as you would like on the card but remember that it works like a debit card. We recommend that you keep it in a safe place at all times and treat it as you would cash.
Q: I am a UNCP student that is either Distance Ed or at an alternate location. How do I obtain my BravesOne Card?
A: You may stop by the BravesCard Office at your earliest convenience, or you may submit your digital photo online. The photo requirements are here http://www.uncp.edu/bs/card/submit_online.htm
Q: How can I contact the BravesCard Office?
A: By calling 910.521.6845 or by emailing firstname.lastname@example.org
Q: How can I find out the balances on my account(s)?
A: The two re-value stations, vending locations and cashiers at some dining facilities are capable of informing you of any Braves Dollar and/or Dining Dollar balance you may have. The cashiers in any of our dining facilities can supply you with meal plan information upon request. Balances on your bookstore account(s) are available in BraveWeb.
Q: I am confused as to which account balances can transfer from semester to semester ?
A: If you purchased a residential meal plan, those meals and the Bonus Dollars that came along with them will expire at the end of the semester. If you purchased the Braves Dollars or Dining Dollars aside from Bonus Points, any funds left over will rollover to the next semester.
Updated: Wednesday, July 18, 2012
© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000