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Contact Information

Business Services
PO Box 1510
Pembroke, NC 28372

Phone: 910.521.6203
Fax: 910.521.6688
Email: businessservices
@uncp.edu

Location: Auxiliary Services Building
Campus Map

 

frequently asked questions

General Information

Q:  Where is the Braves Card Office located?
Q:  How do I obtain my BravesOne Card?
Q:  How can I contact the Braves Card Office?
Q:  What are the BravesOne Card office hours of operation?
Q:  Is there a fee for the card?
Q:  I am a UNCP student that is either Distance Ed or at an alternate location. How do I obtain my BarvesOne card?
Q:  What is my BravesOne Card ID number?
Q:  Can I get a history of my transactions?

Lost/Damaged/Replacement Cards

Q:  I’ve lost my card, what do I do now?
Q:  I left my card at home.  Do you offer temporary meal cards?
Q:  I need a replacement ID card.  How much will it cost?
Q:  I lost my ID card.  Can I get the same picture on my new one?
Q:  If I receive a new BravesOne Card, does everything from the old card transfer?

Account Balances & Adding Value

Q:  How do I add value to my BravesOne Card?
Q:  Is there a limit to the dollar amount that my card can hold?
Q:  How can I find out the balances on my account(s)?
Q:  Can I transfer funds from one account to another? 
Q:  I am confused as to which account balances can transfer from semester to semester?

Meal Plans

Q:  Can I use Dining Dollars and Braves Dollars in the Cafeteria?
Q: Can I use Cafeteria Cafeteria meals in Bert's?
Q:  How many meals are left on my account?

Refunds

Q:  How do I get refund for the money on my BravesOne Card?
Q:  May I get a refund on my residential meal plan?
Q:  Do I have to get a new card every semester or year?
Q:  May I get a refund of my Bert’s account funds?
Q:  May I get a refund on my Bookstore account funds?
Q:  Do meals or Munch Money transfer from semester to semester?
Q:  Can I use my Bookstore funds anyplace else on campus?







Q:  How do I obtain my BravesOne Card?
A:  By bringing your government issued photo ID and your schedule to Suite 4 of the Auxiliary Services building. Return to Top of Page

Q:  Is there a fee for the card?
A:  No.  Your first ID card is issued free of charge.  Lost, stolen or damaged cards are replaced for a $25 fee payable to the Cashier's Office on the first floor of Lumbee Hall. Please bring the receipt over to the Braves Card Office. Return to Top of Page

Q:  Do I have to get a new card every semester or year?
A:  No.  Your card is designed to last for 4 years. Return to Top of Page

Q:  How do I get a refund for the money on my BravesOne Card?
A:  Only graduating students or students that are withdrawing from the University are allowed to close their Braves Dollars and Dining Dollars accounts. Please fill out the top portion of the Close Accounts form (PDF) and either mail or bring it to the Braves Card Office for processing.  Checks will be mailed to the home address as it is listed with the Registrar’s Office.  Please allow 7-10 business days for processing. The fax number of the BravesOne Card office is 910.521.6847 Return to Top of Page

Q:  What is my BravesOne Card ID number?
A: This number identifies you around campus.  It is located in the upper right of your screen after logging into BraveWeb. This is also known as your Banner ID number or your student number. Return to Top of Page

Q:  I've lost my card orleft my card at home. Do you offer temporary meal cards?
A:  Yes.  You are only allowed one per semester. They are free of charge and last of 7-10 days. If you have lost your card please contact the Braves Card Office immediately so that we can place a hold on your account. Return to Top of Page

Q:  I’ve lost my card, what do I do now?
A:  Please contact the Braves Card Office immediately so that we can put a hold on your account. We offer temporary meal cards that last for 7 days.  Students are allowed one temporary meal card per semester. Return to Top of Page

Q:  I need a replacement ID card.  How much will it cost?
A:  $25.  Lost, stolen or damaged cards are replaced for a $25 fee. You have two locations for paying for replacement cards: the BravesOne Card office or the Cashier’s Office. If you are paying with cash, please visit the Cashier's Office located in Lumbee Hall. The BravesOne Card office is preparedto take fees by check or debit/credit cards.  Please make your check payable to UNCP Return to Top of Page

Q:  I lost my ID card.  Can I get the same picture on my new one?
A:  Yes, if it is still in our photo database. Return to Top of Page

Q:  If I receive a new BravesOne Card, does everything from the old card transfer to the new card?
A: If you live off-campus, yes. If you live on-campus and in one of the residence halls with a card reader at the entrance, then you will need to let your resident administrator know that your issue level number has changed. Return to Top of Page

Q:  How do I add value to my BravesOne Card?
A:  For deposits $20 or less, you can use one of the two revalue stations which are conviently located in the Chavis University Center's lobby and the Livermore Library. The revalue stations will accept $1, $5, $10, and $20 bills. You can also (a)  Go to the Cashier’s Office located on the first floor of Lumbee Hall and pay in person (b) You can mail a check to the Cashier’s Office at:  The Cashier’s Office – One University Drive -  PO Box 1510 – Pembroke, NC 28372.  Please be sure to include the name of the student whose account the funds will be applied to. (c) You can call the Cashier’s Office at 910.521.6410/6770/6206 with your credit card information.  The funds will be automatically applied to the appropriate account(s). (d) You can visit the BravesOne Card office to pay in person by debit/credit card or check. Return to Top of Page

Q:  Can I get a history of my transactions?
A: Yes, for all financial transactions except those for bookstore purchases using Financial Aid. For a history of transactions, please contact the Braves Card Office. Return to Top of Page

Q:  Can I transfer funds from one account to another? 
A:  No. Return to Top of Page

Q:  How many meals are left on my account?
A:  The cashier’s in the Cafeteria, Bert’s and A la Carte can supply you with this information upon request. You may also contact the BravesOne Card office at 910.521.6845 or email businesservices@uncp.edu Return to Top of Page

Q:  Do meals or Munch Money transfer from semester to semester?
A:  It depends.  If you purchased a residential meal plan, then those meals and the Munch Money that came along with it will terminate at the end of the semester.  If you purchased Munch Money that is unaffiliated with a residential meal plan, or commuter block meals, those do transfer from semester to semester.

Note: Parents can also call the Cashier’s Office with their debit/credit card information and pay fees or add funds.  The numbers are 910.521.6410/6770/6206. Return to Top of Page

Q:  May I get a refund on my residential meal plan?
A:  If it is within the time limit set by Student Accounts.  Please contact Student Accounts at 910.521.6525 for more information. Return to Top of Page

Q:  May I get a refund of my Bert’s account funds?
A:  It depends.  If your Bert’s money is attached to your residential meal plan, it is non-refundable.  Bert’s money that is purchased in addition to a residential meal plan is refundable, if you are withdrawing or graduating. Return to Top of Page

Q:  May I get a refund on my Bookstore account funds?
A:  Yes, if you are withdrawing or graduating from the University and have paid for Bookstore Bucks with cash, check or debit/credit card.  The Braves Card Office does not process any bookstore financial aid refunds.  Please contact Student Accounts at 910. 521.6525 for more information. Return to Top of Page

Q:  Can I use Dining Dollars and Braves Dollars in the Cafeteria?
A:  Yes.  The cashiers will deduct the cost of the cafeteria meal from your Munch Money funds according to what time of day you make the purchase.  breakfast, lunch or dinner. Return to Top of Page

Q:  Can I use Cafeteria meals in Bert’s?
A:  No.  There is no way to deduct an exact amount this way. Return to Top of Page

Q:  Can I use my Bookstore funds anyplace else on campus?
A:  No. Return to Top of Page

Q:  Is there a limit to the dollar amount that my card can hold?
A: No. You can put as much as you would like on the card but remember that it works like a debit card. We recommend that you keep it in a safe place at all times and treat it as you would cash.

Q:  I am a UNCP student that is either Distance Ed or at an alternate location.  How do I obtain my BravesOne Card?
A: You may stop by the Braves Card Office at your earliest convenience, or you may submit your digital photo online. The photo requirements are here http://www.uncp.edu/bs/card/submit_online.htm Return to Top of Page

Q:  Where is the Braves Card Office located?
A: Just inside the Auxiliary Services Building in Suite 4.  We are located behind the Fitness Center and to the left of the Bookstore. Return to Top of Page

Q:  What are the BravesOne Card office hours of operation?
A:  Monday-Friday 8 a.m to 5 p.m..  Lunch hour is from 1-2. Hours are extended during the first week of the fall semester. Return to Top of Page

Q:  How can I contact the Braves Card Office?
A:  By calling 910.521.6845 or by emailing businessservices@uncp.edu Return to Top of Page

Q: How can I find out the balances on my account(s)?
A: The two re-value stations, vending locations and cashiers at some dining facilities are capable of informing you of any Braves Dollar and/or Dinig Dollar balance you may have. The cashiers in any of our dining facilities can supply you with meal plan information upon request. Balances on your bookstore account(s) are available in BraveWeb. Return to Top of Page

Q: I am confused as to which account balances can transfer from semester to semester ?
A: If you purchased a residential meal plan, those meals and the Bonus Dollars that came along with them will expireat the end of the semester. If you purchased the Braves Dollars or Dining Dollars aside from Bonus Points, any funds left over will rollover to the next semester. Return to Top of Page

Updated: Friday, August 19, 2011

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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000