The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.
- Classroom Technology Emergency Support - Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2.
- ITSM Service Portal - Submit a request for assistance. Incidents and requests are routed directly to the DoIT staff who can resolve issues.
- Remote Support Portal and instructions - Receive remote assistance from DoIT staff
- Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus
- Student Technology Information - IT resources to enable student success
- A SysNews Dashboard has been created to provide timely news and updates about UNCP systems, applications, and infrastructure.
- Travel Abroad IT Restrictions and Accommodations - Information and recommendations for students, faculty, and staff.
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu
Location: Dr. Joseph B. Oxendine Administrative Building, Room 160
ITSM Service Portal
Remote Support Portal
Canvas 24/7 Support
Faculty: 1-833-665-7260
Students: 1-844-864-5302
Live Chat (Faculty & Students)
Email: support@instructure.com
2024 Fall Schedule
| Walk-in, Phone & Email Support | |
| Mon-Fri | 8:00 AM – 5:00 PM |
| Phone & Email Support Only | |
| Mon-Thu | 5:00 PM – 10:00 PM |
| Sat-Sun | 2:00 PM – 9:00 PM |
| Classroom Technology Emergency Support | |
| Mon-Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 5:00 PM |
Limited support is available during evenings. Additional resources are available by using the navigation menu links.
Winter Break Hours
December 12 - 23, Mon - Fri, 8:00AM - 5:00PM
December 24 - 31, Closed
January 1, Closed
January 2 - 10, Mon - Fri, 8:00AM - 5:00PM
Exceptions
Jan. 20th - Closed
Mar. 10th - 14th, Mon. - Fri., 8:00AM - 5:00PM
April 18th - Closed