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Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

Help Desk Call report

August 19-September 4, 2009 - 1,795 total cases

Download an Excel file

Wednesday, August 19
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	43				43
Mary*	48				48
Wes*	77				77
Andrew
Mike	14	12			26
Liz	15				15
Cindy	13				13
Melanie	3				3
Vicky	5				5
Maureen	7				7
Total	225	12	0	0	237

 

Thursday, August 20
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	69				69
Crystal	70	8		10	88
Andrew*
Wes*	53	5		27	85
Mike		30			30
Liz	6				6
Cindy	2				2
Melanie	1				1
Vicky	5			1	6
Maureen	1				1
Total	207	43	0	38	288

 

Friday, August 21
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	57				57
Mary*	67				67
Wes	41	11		10	62
Mike	3				3
Liz	0				0
Cindy	1				1
Melanie	2				2
Vicky	0				0
Maureen	1				1
Total	172	43	0	38	193

Week total: 718

 

Sunday, August 23
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Wes	19	16			35
Total	19	16	0	0	35

 

Monday, August 24
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	50				50
Mary*	51				51
Wes	36	4		16	56
Mike			10		10
Liz	0				0
Cindy	1				1
Total	138	4	10	16	168

 

Tuesday, August 25
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	50				50
Crystal	42	10		8	60
Wes	32	13		12	57
Mike				4	4
Liz	0				0
Cindy	3				3
Total	127	23	0	24	174

 

Wednesday, August 26
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	39				39
Mary					0
Wes	26	15		11	52
Mike*	3				3
Liz	0				0
Cindy	2	4			6
Total	70	19	0	11	100

 

Thursday, August 27
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	38				38
Crystal	28	5		8	41
Wes	12	3		11	26
Mike	0			4	4
Liz	0				0
Cindy	0				0
Total	78	8	0	23	109

 

Friday, August 28
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	36				36
Cassie	5				5
Melanie	2			1	3
Tab	1			1	2
Rob	3			1	4
Mike	0				0
Total	47	0	0	35	50

Week total: 636

 

Sunday, August 30
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Wes	8	9		1	18
Total	8	9	0	1	18

 

Monday, August 31
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	45				45
Cassie*	4				4
Rob	17			3	20
Wes	18	3		19	40
Total	84	3	0	22	109

 

Tuesday, September 1
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	45				45
Crystal	21			6	27
Wes	16	2		7	25
Total	82	2	0	13	97

 

Wednesday, September 2
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	56				56
Wes	19	4		5	28
Total	75	4	0	5	84

 

Thursday, September 3
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	18				18
Crystal	27	1		7	35
Wes	7	2		4	13
Total	52	3	0	11	66

 

Friday, September4
Staff	Calls	Email	Voice Mail	Walk-ins	Total
Charles*	31				31
Mary	36				36
Total	67	0	0	0	67

Week total: 441

* = all assistance

 

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