Division of Information Technology

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone: 910.775.4355
Fax: 910.775.4333
Email: doit@uncp.edu Location: Carter Hall

Step-by-step: registering for resnet

This information applies to students living in University Housing residence halls, Village Apartments and University Courtyard Apartments.

To register your computer with ResNet, you should be in your own dorm or apartment.

In compliance with the UNCP policy, students are not allowed to connect any other devices to the network in the dorm (such as wireless routers, hubs, switches, PDAs, etc). Connecting any of these devices can result in loss of network privileges. Gaming stations are allowed if they are registered with DoIT using the form at http://www.uncp.edu/doit/resnet/game/.

Using a Category 5 LAN network cable, connect the computer to the wall outlet (data port, NOT telephone port). Data jacks are not uniform in color or location within rooms, so the jack you have your computer plugged into may be a phone jack rather than a data jack. Locate and try all jacks in the room.

NOTE: If you get a message that "Your Copy of Windows is not Authentic" during the process, YOU MUST RESOLVE THIS ISSUE WITH MICROSOFT. It is your responsibility to maintain your computer system.

New students:

You need your network account to register your computer with ResNet. It is the same one you used to log into BraveWeb and register for classes.

Returning students:

Your computer may already be registered. If so, you just need to login to Cisco NAC Agent to get Internet.

However, if you have a new computer, you need to register it with ResNet.

NOTE: You may get the security certificate warning message (see below) when being redirected to ResNet Authentication or download NAC Agent. Click Continue … . It is a safe site.

certificate

Step-by-step instructions for ResNet registration

Start an internet browser. You should see the ResNet registration page shown below. If not, key in this address:

http://www.uncp.edu
Please read the policy statement, complete the registration form and click on the I Agree button to register your computer on the campus ResNet network.
Restart the computer. If you are a returning student and still have Clean NAC Agent installed, click here to skip to 8. Otherwise, please go to 4.
Open the browser and this page should appear. Login to ResNet Authentication.
Disable Windows & anti-virus firewalls. After the installation is complete, re-enable them.) Click “Launch Cisco NAC Windows Agent”. If you get an error message, try saving the file to the desktop and installing it from the computer.
Follow the prompts until installation is complete.
After the installation is complete, the Cisco NAC Agent, login window will open. Leave the “Remember Me” box unchecked and login. If this window does not open, right-click the Cisco NAC Agent icon near the clock and select Popup login window.
If you get a Security Alert message, click Yes to proceed. It is a safe site.

* If you get an Alert message -- Revocation information for the security certificate for this site is not available. Do you want to proceed?-- please click here to go to the Revocation Solution page.
If your computer meets the Cisco requirements, the following window will be displayed and you must “Accept” the Network Usage Policy.
Then click “OK” to gain full network access.
If you see the following window when logging into Cisco NAC Agent, the computer does not meet all of the requirements. Click “Repair” and the next window will display information about the necessary update(s) needed to remediate the system. Click here to view the update messages.