Division of Information Technology
PO Box 1510
Pembroke, NC 28372
Help Desk
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110
Main Office
Phone: 910.775.4355
Fax: 910.775.4333
Email: doit@uncp.edu
Location: Carter Hall
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Step-by-step: Updating Your system to Meet network Requirements
If any of the following requirements are not met, the computer will be granted temporary network access of 20 minutes to get the system up to date. After 20 minutes, the computer will be disconnected from the network. You will have to log in again to get additional access until the system meets all requirements.
System Requirements
If you see the following window when logging into Cisco NAC Agent, the computer does not meet all of the requirements. Click “Repair” and the next window will display information about the necessary update(s) needed to remediate the system.

Antivirus Software Requirement
If this window appears, you need to install Cisco supported antivirus software. By clicking on "Go To Link" you will be directed to the Microsoft Security Essentials download page (free for all students).

Antivirus Definitions Requirement
If this window appears, you need to update antivirus definitions by clicking on "Update."

Windows Critical Update Requirement
If this window appears, you need to install critical Windows updatesby clicking on "Go To Link."

Remediation may take several minutes and all buttons will remain grayed-out until it finishes. You will have to go through this process for each requirement that hasn’t been met.

After all requirements are met, the following window will be displayed and you must “Accept” the Network Usage Policy.

Then click “OK” to gain full network access.

If you have questions or need further assistance, please contact Wanda Hunt or a LabTech at 521.6846 or wanda.hunt@uncp.edu. You may also come to the Mary Livermore Library, room 239 for assistance.
Updated: Thursday, May 26, 2011
© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000