Mission Statement: The UNCP Office of Housing and Residence Life provides a safe, diverse and well maintained environment that compliments and supports the academic mission and provides a dynamic living and learning program that promotes and inspires individuals to become empowered community members.
Goal 1: Publish information on Housing Policies and Guidelines, programs and events.
Objective 1.1: Update the Resident Handbook for 2009-2010.
Strategy 1.1.1: Conduct a retreat with live-in professional staff to determine updated information and revise policy and procedure changes
Performance Indicator: Make changes and/or add new policies. Meet printing deadline in order to distribute to students during move-in of student housing. Post the Resident Handbook on the department’s website.
Expected Outcome: Provide the University community with the latest information relative to services, policies, and programs
Time Line: In July, handbook updates and programming calendar will be completed and sent to printing. Websites will be updated at this time.
Assessment Procedure: Meet all deadlines for publication. Solicit feedback from students via focus groups or administered surveys.
Use of Assessment Data: Provide accurate information in a timely manner. Make improvements on the publication based on suggestions.
Goal 2: Administer the incident documentation process for violations of university housing guidelines.
Objective 2.1: Document violations and sanctions, and maintain records of violations of housing guidelines.
Strategy 2.1.1: Meet with students in a timely manner after receiving incident reports; communicate with staff members and students for clarification.
Performance Indicator: Daily record keeping is required and a report is generated monthly. A final report will be completed at the end of each semester. Survey students involved in administrative conferences due to violation of housing guidelines.
Expected Outcome: Student surveys will allow the department to evaluate the incident documentation process and provide accurate information.
Time Line: Maintain housing incident documentation records on a daily basis. Schedule training sessions for the housing and residence life staff at the beginning of the each semester.
Assessment Procedure: Survey students who have met with the staff relative to a housing violation and/or grievance process. Obtain feedback from students relative to the staff’s handling of the process.
Use of Assessment Data: Evaluate learning outcomes. From surveys and focus groups, implement training workshops for staff.
Goal 3: Provide adequate facilities for the health, safety, and physical needs of students that contribute to their ability to continue their education.
Objective 3.1: Identify the facility needs of each residential facility.
Strategy 3.1.1: Work with the Office of Facilities Operations and Planning and Construction to access services for proposed renovation and construction projects.
Performance Indicator: Identify summer projects by the end of the fall semester
Expected Outcome: Complete renovation projects.
Objective 3.2: Continue the planning for the opening of a new residence hall.
Strategy 3.2.1: Attend and participate in discussions with Business Affairs the planning of the project and monitor progress.
Performance Indicator: Finalize project cost, identify funding options, and obtain an approved construction bid
Expected Outcome: Begin construction of a new residence hall
Time Line: By Fall Semester 2009, submit Special Project Form for 2010 summer renovation projects. During Fall Semester 2009, in collaboration with Office of Planning and Construction determine plans for a new residence hall.
Assessment Procedure: Complete renovations by the end of July 2010. By May 2010, begin demolition of West Hall.
Use of Assessment Data: Review plans and make changes to the renovation schedule and continue with construction of the new facility.
Objective 3.3: Determine interest in establishing an on-campus residential Greek community.
Strategy 3.3.1: In collaboration with the Director of Greek Life, meet with Greek members to determine interest and needs
Performance Indicator: Meet with each chapter to discuss interest
Expected Outcome: Obtain interest survey results from the Greek members relative to establishing an on-campus residential Greek community
Time Line: By the conclusion of fall semester, meet with each chapter to discuss interest
Assessment Procedure: Conduct a survey and evaluate interest
Use of Assessment Data: Use results in determining whether future planning should continue
Goal 4: Conduct survey of residential students relative to services provided
Objective 4.1: Measure residential students overall perceptions and satisfaction with the staff and services.
Strategy 4.1.1: Compile a list of survey questions to effectively measure perceptions and satisfaction of residential students with the staff and services provided.
Performance Indicator: Random survey of students to determine satisfaction of services.
Expected Outcome: Survey results will indicate 85% of residential students are satisfied with staff and services provided
Time Line: Beginning of the academic year/on going.
Assessment Procedure: Survey residential students.
Use of Assessment Data: Use results in future planning and implement necessary changes to improve efficiency of the services.
Goal 5: Provide quality staff development and training opportunities for the Residence Life Staff
Objective 5.1: Improve and expand the job knowledge of the Residence Life Staff
Strategy 5.1.1: Involve the Residence Life Staff in innovative and interactive job training and development
Strategy 5:1:2: Research staff development opportunities from workshops and conferences
Performance Indicator: Use staff and training evaluation forms as well as employee feedback to determine the value of training and conferences
Expected Outcome: An increase in the knowledge, skills, abilities and professionalism and improved job performance of the Residence Life Staff
Time Line: Beginning of the academic year/on going.
Assessment Procedure: Staff performance evaluations and training evaluations.
Use of Assessment Data: Improve the overall quality and efficiency of the staff and make changes as necessary.
Goal 6: Redesign and revitalize the Living and Learning programming structure
Objective 6.1: Increase participation at scheduled programs
Strategy 6.1.1: Work collaboratively with other university departments, clubs, organizations and other residential communities to plan and implement large-
scale programs which will attract a larger segment of the residential student population
Strategy 6.1.2: Divide program developers into teams of two or three for program development and implementation purposes
Strategy 6.1.3: Focus on program quality over quantity by reducing the number of program offerings each semester so that human and financial resources will be utilized in a more concentrated and effective way
Performance Indicator: An attendance sheet or electronic attendance tracker will be utilized during each program to determine the number of participants for each program
Expected Outcome: Program participation will increase 10% over the 2009-10 academic year
Objective 6.2: Incorporate theme programming and programs having social relevance
Strategy 6.2.1: Research programming topics utilizing available resources that correlate with national and other widely recognized observances and topics which have social relevance
Performance Indicator: Evaluate content of each program track and use survey instrument as a tool to determine the opinions of participants
Expected Outcome: 80% of surveys completed will indicate that programs were relevant and beneficial to participants
Objective 6.3: Improve programming marketing and advertising
Strategy 6.3.1: Invest in large-scale poster makers and large outdoor sign holders to help promote and advertise scheduled programs
Performance Indicator: Survey participates during each program using a survey instruments to determine if marketing and advertising was a factor in their attendance to the program
Expected Outcome: Surveys will indicate that participants learned about the program as a result of improved marketing strategies
Time Line: Beginning of the academic year/on going
Assessment Procedure: Use attendance sheet during each program and use survey instruments
Use of Assessment Data: To improve the overall quality of programs and make changes as necessary
Updated: Thursday, March 17, 2011
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