Division of Information Technology

Help Desk

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

help desk

Help Desk FAQs: A list of some of the most frequently asked questions at the Help Desk.

General Assistance

Phone: 910.521.6260
Fax: 910.775.4337
E-mail: helpdesk@uncp.edu

Location: D.F. Lowry Building, Room 110

Academic Semester Helpdesk Office Hours are:

Walk-in Hours:

M-F 8:00 AM – 5:00 PM

Phone & Email Support:

M-Th 8:00 AM – Midnight
F 8:00 AM – 10:30 PM
Sat 10:00 AM – 5:30 PM
Sun 3:00 PM – Midnight

 

Blackboard Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu
Exceptions:  Holidays and Summer
Blackboard troubleshooting page

Assistance Related to a Classroom Setup (for faculty)

If you cannot reach the DoIT Help Desk staff and need immediate assistance, please call Wanda Hunt at 910.521.6846 or the Library LabTech at 910.522.5710. We will try to assist you as quickly as possible. This service is currently available 7:45 a.m.-5 p.m. We will expand it to evenings and weekends as resources are available.

Related Links

Information for Faculty