Division of Information Technology

ResNet Help

Help Desk

  • General questions
    Phone: 910.521.6260. Available Monday-Friday, 8 a.m.-5 p.m.

    E-mail: helpdesk@uncp.edu

  • Technical help
    Phone:910.522.5710.
    Technicians are available daytime, evenings and weekends.
    Mary Livermore Library, room 239 (across from computer lab)

    E-mail: resnet@uncp.edu

What you should do before requesting ResNet technical support

  1. Visit the ResNet Troubleshooting page
  2. If the problem still persists, write down the nature of the problem
  3. Contact ResNet support at 910.522.5710 or resnet@uncp.edu Provide details of the nature of the problem
  4. Make an appointment to bring your computer to the Mary Livermore Library

    Assistance is provided in Room 239 on the second floor. Bring your computer, Ethernet cable (if applicable) and power cord.

    Note: ResNet assistance is limited to network and Internet connectivity issues including the SafeConnect Policy Key.

 

Click here to manually enroll other devices.