Division of Information Technology
Division of Information Technology

Help Desk


The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

help desk

Help Desk FAQs: A list of some of the most frequently asked questions at the Help Desk

Use HEAT Self Service to submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.


General Assistance

Phone: 910.521.6260
Fax: 910.775.4337
Email: doit.helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110

For online resources, use links on the left.

Email Migration to Office 365 (link)


Braves Kickoff - August 9 - 10 , 2017

Our office will be closed for training on Wednesday, August 9 from 8 a.m. until 5 p.m. and on Thursday, August 10 from 8 a.m. until 5 p.m.

We will resume normal operating hours Friday, August 11. 

Please plan accordingly for the above closures.  


Revised Summer Hours (see exceptions below)

(Beginning June 28 with Summer II Session)

Walk-in, Phone & Email Support Hours:

Mon-Fri 8:00 AM – 5:00 PM
Sat-Sun Closed

Online resources are available by using the links on the left.

May 6-7, Closed
May 27-29, Closed
July 4, Closed

Blackboard Second Tier Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu