Division of Information Technology
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UNCP Home Student Services Division of Information Technology Telephone Services Unified Messaging Voicemail Instructions
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Unified Messaging Voicemail Instructions

Unified Messaging Voicemail Instructions

Microsoft Exchange Unified Messaging brings together traditional phone functionality with that of Outlook.  You can listen to your voicemail messages, your calendar appointments, or your email messages.  Commands can be voice or touchtone activated.  For additional voicemail information, call the UNCP DoIT Helpdesk at 910-521-6260.

 

Basic Instructions 

Initial Setup - After Unified Messaging Voicemail is enabled you will receive a welcome email from Microsoft Outlook containing the access voicemail number, your extension number and your first-time PIN.

  1. From your campus phone, dial the Exchange voicemail number [4770], or press the voicemail speed dial button on your UNCP phone ("Messages").
  2. Enter your first-time PIN followed by [#].  You will be required to change the PIN.  You will also hear a welcome message and be prompted to record your name and a greeting.
    If you don't know the PIN, please refer to Reset your Unified Messaging voice mail PIN.  

 Once these steps are taken your voicemail can be managed entirely through UNCP Outlook.

Access Voicemail from On-Campus:  Voice Commands

  1. From your phone, dial the Exchange voicemail number [4770], or press the voicemail speed dial button "Messages".
  2.  Enter your PIN followed by [#].  You will be prompted with the commands to say to access the desired option.
  3.  Say the command for the desired option.  Example:  Say "voicemail."  The attendant reads that option to you, or asks for further commands to narrow the selection.

Access Voicemail from On-Campus:  Touchtone Commands

  1. From your phone, dial the Exchange voicemail number [4770], or press the voicemail speed dial button.
  2. Enter your PIN followed by [#].
  3.  Press [*].
  4. Press [0].  You will be prompted with the number to press to access the desired option.  They include the following:
    1. Voicemail
    2. Email
    3. Calendar
    4. Personal contacts
    5. Compose a voice message
    6. Personal options

Access Voicemail Options Off-Campus:  Dialing Microsoft Exchange

  1. Dial [910-775-4770].  You will be prompted to enter your telephone extension number.
  2. Enter your 4-digit extension.
  3. Enter your PIN, followed by [#].
  4. You will be prompted with the commands for the desired option.  Say the command, or use the touchtone commands.  They include:
    1. Voicemail
    2. Email
    3. Calendar
    4. Personal contacts
    5. Compose a voice message
    6. Personal options

Access Voicemail Options Off-Campus:  Dialing Your Telephone Number

  1. Dial your office telephone number [910-xxx-xxxx].
  2. When your greeting begins to play, press [*].
  3. Enter your PIN, followed by [#]. 
  4. You will be prompted with the commands for the desired option.  Say the command, or use the touchtone commands.  They include:
    1. Voicemail
    2. Email
    3. Calendar
    4. Personal contacts
    5. Compose a voice message
    6. Personal options

Changing Your Greeting

To change your greeting, you will need to access the Personal Options. These options include changing your greeting(s) and your PIN number. The following instructions assume you will be using voice commands; however, you can access personal options to change your greeting using touchtone commands as well.

  1. From your phone, dial the Exchange voicemail number [4770], or press the voicemail speed dial button "Messages".
  2. Enter your PIN followed by [#].
  3. Say "personal options." For many of the personal options, you will be required to use touchtone commands.
  4. Follow the prompts to change your greeting.

 For more information, contact the DoIT Helpdesk at helpdesk@uncp.edu or 910.521.6260.