Where is the Braves Card Office located?  Suite 4, inside the Auxiliary Services Building, across the hall from the Bookstore. 

How do I obtain my Braves Card? By bringing your state or government issued photo ID and your student identification number (ex. 840******)  to Suite 4 of the Auxiliary Services Building. 

How can I contact the Braves Card Office? By calling 910.521.6844, or 910.521.6845, or by emailing BravesCard.ID@uncp.edu 

What are the Braves Card Office hours of operation? Monday-Friday 8 a.m to 5 p.m. Lunch hour is from 1-2 p.m. 

Is there a fee for the card? Your first ID card is free.  However, there is a fee of $30 fee for lost, stolen, or mishandled cards. The Braves Card Office accepts MasterCard, Visa, Discover, Apple Pay, Braves Dollars or checks payable to UNCP. The replacement fee can also be paid in the Cashier's Office within Braves Central, in Lumbee Hall. Please bring the receipt over to the Braves Card Office. 

How do I obtain my BravesCard if I am a Distance Education student or at an alternate location. How do I obtain my Braves Card? All students must visit campus with an approved state or government issued ID card and a student ID number.

What is my Braves Card ID number?  This number identifies you around campus.  This is also known as your Banner ID number or your student number. It can be found after logging into BraveWeb, clicking on your name in the corner, then selecting profile.

Can I get a history of my transactions? Yes, for all financial transactions except those for bookstore purchases using Financial Aid. For a history of transactions you can log into Atrium in BraveWeb. 

I’ve lost my card, what do I do now? As soon as you realize it has been misplaced, please log into Atrium to place your card in lost status.  You may also stop by Suite 4 of the Auxiliary Services building, during office hours for assistance.  You are eligible for one free (7) day temporary card each academic year.  In order to retrieve a temporary card, stop by Suite 4 of the Auxiliary Services building, during office hours.  While you have the temporary card, please check for your misplaced card at Lost & Found at the University Center's Information Station, as well as Campus Police.  The replacement fee for a new Braves Card is $30. 

I need a replacement ID card. How much will it cost? There is a $30 fee for lost, stolen, or mishandled cards. The Braves Card Office accepts MasterCard, Visa, Discover, Apple Pay, or checks payable to UNCP. The replacement fee can also be paid in the Cashier's  Office inside the Braves Station, in Lumbee Hall.  Please bring the receipt over to the Braves Card Office.

I lost my ID card. Can I get the same picture on my new one?  Yes, if it is still in our photo database. 

If I receive a new Braves Card, does everything from the old card transfer?  Yes.

How do I add value to my Braves Card? 

Students have the following options:

(a) Use BraveWeb to add Braves Dollars or Dining Dollars to your card thru Atrium.

(b) Visit the Braves Card Office in Suite 4 of the Auxiliary Services Building.

(c) Pay in the Cashier's Office in Lumbee Hall's Braves Station.

(d) Call the Cashier’s Office at 910.521.6855 with your credit card information. The funds will be automatically applied to the appropriate account(s).

Parents may:

(a)Add Braves Dollars or Dining Dollars by using Atrium.

(b) Mail a check to the Cashier’s Office at:  The Cashier's Office – One University Drive -  PO Box 1510 – Pembroke, NC 28372.  Please be sure to include the name, and student ID number of the student whose account the funds will be applied to.

(c) Call the Cashier's Office at 910.521.6855 with your credit card information. 

Is there a limit to the dollar amount that my card can hold? No. You can put as much as you would like on the card but remember that it works like a debit card. We recommend that you keep it in a safe place at all times and treat it as you would cash.

How can I find out the balances on my account(s)?  By logging into BraveWeb>Atrium (View Braves Card Balances) 

Can I transfer funds from one account to another?  No. 

I am confused as to which account balances can transfer from semester to semester.  If you purchased a meal plan, those meals will expire at the end of each semester.  Any remaining Flex Dollars roll over from the fall semester until the end of the spring semester, when they will expire. Any remaining Braves Dollars or Dining Dollars will rollover until they deplete.

Can I use Flex Dining Dollars and Braves Dollars in the Cafeteria? Yes. The cashiers will deduct the door price of the meal from your Flex Dollars, Dining Dollars or Braves Dollars depending on the meal rate during the time you enter the Dining Hall. In addition to the Dining Hall, Flex Dollars, Dining Dollars and Braves Dollars can also be used in Braves Place, Café 641, Chick-fil-A, Einstein Bro’s Bagel, Hawk’s Burger, Papa John’s Pizza, Eat Cafe, and Starbucks.  Braves Dollars can be used everywhere the Braves Card is accepted as payment, including the Bookstore, Mail Services, Print Services, snack, drinks,laundry machines, and game room.  

Can I use Cafeteria meals in other food service locations? Yes, as a meal exchange. Students may use a regular meal swipe in Braves Place during each meal period. Students may also use a total of five meal exchanges per week in the following retail locations: Cafe 641, Chick-fil-A, Eat Cafe, Einstein Bro's Bagel, Hawk's Burger, Papa John's Pizza and Starbucks.

How many meals are left on my account?  You can view balances by logging into BraveWeb>Atrium Connect (View Braves Card Balances)

How do I get refund for the money on my Braves Card? If you are graduating or withdrawing with a balance of at least $10 in Braves Dollars, you are eligible for a refund. Please fill out the top portion of the Request for Refund form (PDF). A check will be mailed to the home address as it is listed in the Student Information System. Any outstanding fees will be deducted.  Please allow 10-14 business days for processing. 

May I get a refund on my residential meal plan?   Only if it is within the time limit set by the Cashier's Office.  For additional information, please contact Student Accounts at 910.521.6855. 

Do I have to get a new card every semester or year? No. Your card is designed to last for five years. 

May I get a refund of my Dining Dollar account funds?  No. Dining Dollars roll-over from semester to semester, but any remaining balance at end of your final semester will be forfeited.

Do meals or Braves Dollars transfer from semester to semester? Meals do not transfer from semester to semester.  However, Braves Dollars and/or Dining Dollars never expire. When you graduate or officially withdraw from the university, it is recommended that you close your Braves Dollars account. The form to close your account can be filled out in the Braves Card Office or online. Please allow two weeks for processing.