Patient Rights & Responsibilities

As a patient, you have the right to:

• Receive quality health care by properly trained and licensed medical health professionals.

• Be treated with respect and dignity.

• Have your privacy respected.

• Expect that all communications and records pertaining to your health care are treated as confidential, unless mandated otherwise.

• Receive a copy of and ask questions concerning our Patient Privacy Notice.

• Receive information concerning your diagnosis, treatment, prognosis and significant risks in terms you can understand prior to consenting to a procedure.

• Refuse treatment after adequate explanation by your healthcare provider. However, you must be informed of the medical consequences of this action.

• Address concerns and complaints through patient comment cards or by contacting the Director of SHS.

As a patient, you have the responsibility to:

• Give at least 24 hour notice to cancel any appointment.

• Arrive 15 minutes prior to your appointment time.

• Provide accurate information concerning your past health history, medications, allergies (including latex), current address, phone number and emergency contacts.

• Respect the rights of other patients and staff.

• Ask questions regarding your diagnosis or treatment.

• Follow the treatment plan or medical advice. Call your SHS healthcare provider if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.

• Plan ahead and be aware of the Student Health Service’s operating schedule because the SHS closes during certain holidays or times of the year.

• Inform the Student Health Service of any concerns or complaints.

• Refrain from using your cell phone during patient care.

  **The Student Health Services does not discriminate due to race, color, creed, national origin, religion, age, sex, disability, veteran status, or sexual orientation.