Issue: A student cannot join a Webex meeting.

The student's Webex account has not been activated. The student must log in to activate it.

• Using any browser, open a new window or tab and go to https://uncp.webex.com
• Click the "Sign In" link at the top of the page and enter your UNCP email address. After you are directed to a UNCP login page, log in with your UNCP username and password.
• If you are not directed to the UNCP login page or cannot log into the UNCP page, contact the DoIT Help Desk for assistance.

Issue: Students are being asked to supply a password when they use the Webex meeting invite link sent by the Canvas Reminder Bot.

Students who join the Live Meeting in the Canvas course (via the Cisco Webex link in the Canvas menu, then the Virtual Meetings tab) will not be prompted for a password.

Also, faculty can use this guide to set a default password and share it with the students.

Issue: A student is being directed to a blank page when they use the Webex meeting invite link sent by the Canvas Reminder Bot.

Students should log directly into Canvas and join the Live Meeting in the Canvas course by clicking "Cisco Webex" in the menu, then going to the "Virtual Meetings" tab. They can then click "Join".

Issue: Students cannot view a Webex video. It brings up a blank white screen.

As a workaround, faculty can upload the video and captions files to YouTube or Microsoft Stream.  Click here for an instructional video.