Does DoIT work on student computers?

Support is provided for troubleshooting a connection to wifi as well as troubleshooting access to and using UNCP technology resources. There is no computer repair shop on campus and no support for problems such as malware, a computer that is not functioning properly or third party software installation.

We have new faculty/staff starting today. What forms should they fill out?

1. A network account is provisioned automatically and the credentials (username and initial password) were sent to the personal email address that was provided during the application process. The username and password are sent in separate emails from hr@uncp.edu.
2. To edit UNCP web pages, contact University Communications and Marketing to complete a Drupal Account Application. 

What if my technology question does not appear here? Who can I contact?

You can contact the DoIT Help Desk by phone at 910.521.6260, by visiting Dr Joseph B Oxendine Administrative Building, room 160, or by email at helpdesk@uncp.edu. Keep in mind that assistance with account credentials can not be done via email. 

I need to use an application I've never used before. Can you walk me through this or can I get training or assistance?

Training is available on some software packages here, Online Software Resources. You can also contact the Help Desk with questions or submit an ITSM Request for Training. 

I need to update my Microsoft Office computer software. Does UNCP offer student rates?

Microsoft Office 365 can be installed by students, faculty and staff on up to 5 personal Windows or Apple computers. Installing it on mobile devices doesn't count toward the limit.  Click here to get started.

I need more storage than what is provided by UNCP on the network drive. Where can I get access to more storage?

Microsoft Office 365 gives you access to OneDrive storage.  Log in to your email online, click the waffle icon in the top left and select OneDrive. There is also unlimited storage on the Google Drive. Students do lose access to OneDrive and Google Drive when they graduate, so they should download the files before that time.

How do I get my student email set up on my cell phone or tablet?

View instructions to set up Office 365 email on mobile devices.